Shipping and Return Policy
Rosco Manufacturing prides itself on creating a well-made product and taking care of its customers. That being the case we will warranty against any defects stemming from manufacturing, or if you received the incorrect part. To be eligible for a return, the customer must contact our Customer Service/ Sales Department and make them aware of the issue first. If the issue is related to a technical matter, we will try and resolve it by troubleshooting before we exchange the product or issue a return/ refund. If a return is authorized, we will send a shipping label to the customer to use and send the item back to us. The item must be in the original packaging, and have the receipt or proof of purchase in the box.
In the event that you receive a product that you changed your mind about or your build needs have changed, we will extend you the following refund policy: The original customer has 30 calendar days to return an item from the date they received it, no exceptions. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging, and have the receipt or proof of purchase in the box. We ultimately still hold the right to deny a return if terms are not met, or there are other determining factors which prompt us to deny one.
Once we receive the item back, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your new product or refund after inspecting the item. If your return is approved, we will send you a new product or initiate a refund to your credit card (or original method of payment) minus a 10% restocking fee (depending on reason for return). You should receive the credit within a certain amount of days, depending on your card issuer's policies.
If the issue stems from a manufacturing defect or we have determined that we need to have the product sent back in, we will issue a shipping label to the customer. For any other returns the customer will be responsible for paying their own shipping costs for returning the item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.